Hello,
We experience two major issues with audio streams. I have searched this forum and have seen a couple of posts with almost the same problem. We use an audio broadcast in real time.
1. Delay. When an audio channel gets open and the Encoder starts streaming everything is fine on the surface. As the time goes by we notice a delay and the delay gets bigger and bigger. Our network is fine, the latency between the encoder and FMS is less than 1 ms. The delay is totaly random. It could not show up for a day and it could show up within minutes. The only way to fix it is to restart the channel on the client side (just reset NetStream object on the client side). Restarting the Encoder also helps.
2. No audio at all after a prolonged usage of Encoder. Here is the situation. I leave the office and leave the Encoder streaming into FMS and several clients connected to the channel. I step into the office next morning and my employees say to me that they don't here any audio. I take a look at FMS and see the the stream is still being published and clients are connected. But there is NO audio at all. I confirm it with 100 percent since I can see a green audio indicator jumping up and down as the Encoder is getting audio data from the sound card but the clients do not hear anything. The fix : restart the channel on the Encoder side.
I have been getting some help from Adobe customer support but none of that fixed the problems. I would appreciate greatly if anyone have (had) the similar issues and share how you fixed them.
Thanks a lot
We experience two major issues with audio streams. I have searched this forum and have seen a couple of posts with almost the same problem. We use an audio broadcast in real time.
1. Delay. When an audio channel gets open and the Encoder starts streaming everything is fine on the surface. As the time goes by we notice a delay and the delay gets bigger and bigger. Our network is fine, the latency between the encoder and FMS is less than 1 ms. The delay is totaly random. It could not show up for a day and it could show up within minutes. The only way to fix it is to restart the channel on the client side (just reset NetStream object on the client side). Restarting the Encoder also helps.
2. No audio at all after a prolonged usage of Encoder. Here is the situation. I leave the office and leave the Encoder streaming into FMS and several clients connected to the channel. I step into the office next morning and my employees say to me that they don't here any audio. I take a look at FMS and see the the stream is still being published and clients are connected. But there is NO audio at all. I confirm it with 100 percent since I can see a green audio indicator jumping up and down as the Encoder is getting audio data from the sound card but the clients do not hear anything. The fix : restart the channel on the Encoder side.
I have been getting some help from Adobe customer support but none of that fixed the problems. I would appreciate greatly if anyone have (had) the similar issues and share how you fixed them.
Thanks a lot