We use Adobe Media Encoder to run our live stream at my church. We've always had a problem with people who use audio devices getting picture but not sound. We checked on it and thought it was just because we didn't run AAC on our audio but we bought the upgrade to get AAC and it worked for a while but we continue to have people on a weekly basis complain that they cannot get audio on their mobile devices. It almost always works on computers so I don't think it's an "overall" problem but I'm lost as to what to do to fix this. Anyone have an idea?
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